Chat Queue Automation
Screen monitoring tool that uses OCR to detect chat queue status in real-time and triggers instant audio alerts so no customer waits unnoticed.
Screenshot coming soon
The Challenge
A support team using a chat platform had no API access for queue notifications. Agents were missing incoming chats because they couldn't see the queue count while working in other tabs. A notification system was needed that could work without API integration.
The Solution
Built a desktop monitoring tool that watches a specific screen region using OCR (optical character recognition) to read the queue count number. When chats are waiting, it plays audio alerts immediately. The tool includes a calibration wizard for easy setup and runs quietly in the system tray.
Key Features
OCR-Based Detection
Uses Tesseract OCR to read the queue count directly from the screen, working with any chat platform — no API needed.
Real-Time Monitoring
Checks the screen every second. The moment a chat enters the queue, you know about it.
Audio Alerts
Configurable beep alerts with adjustable frequency and duration. Mute with a keypress when you're already handling it.
Calibration Wizard
Visual tool for selecting the exact screen region to monitor. Draw a box around the queue counter and you're set.
How It Works
Calibrate
Run the calibration tool once to select the screen area where the queue count is displayed.
Monitor
The tool captures the selected screen region every second and runs OCR to extract the queue number.
Alert
When the detected count is greater than zero, audio alerts play immediately. Visual feedback shows green (empty) or red (waiting).
Control
Press M to mute alerts, or control the tool from the system tray. It runs quietly in the background.
Tech Stack
Results
Detection interval
Works with any platform
Zero missed chats
Runs silently in background